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FAQ
General
Entrepôt is a subscription based package terminal service where your online purchases can be conveniently and securely delivered. Entrepôt Secure Package Terminals eliminate missed deliveries, package theft and inconvenient waiting.
Entrepôt is extremely convenient and secure. Our subscribers can choose the location most convenient for them, with the ability to retrieve their package 24/7.
Entrepôt offers an innovative solution for delivery and storage of packages for our subscribers. Our package terminals are fully automated, providing 24/7 service for package pickup at a convenient location nearest you.
Entrepôt Package Terminals are conveniently located throughout our footprint. We are frequently adding new locations to our network. Please visit our interactive map at www.myentrepot.com to find the location most convenient to you.
Money, security papers, weapons, ammunition, flammable materials, narcotics, psychoactive substances, animals, plants, any other item forbidden in accordance with the law.
Entrepôt works with all delivery companies, such as UPS, FEDEX, USPS, Amazon, Laser Ship, DHL amongst others.
Each compartment will only receive one package, even if the same subscriber has multiple packages the same day.
When entering your shipping address please make sure to enter your Entrepôt Member ID on the second address field.
There is a 50 lbs. limit on parcels delivered to Entrepôt Secure Package Terminals.
FAQ
Parcel Pick Up
Yes, before you can receive a parcel at any Entrepôt Package Terminal you will need to register and select the subscription program that best accommodates your needs.
Once your package is delivered to the terminal you will receive a real-time text notification and an email with your one-time access code and barcode. You can use either one to retrieve your parcel at the terminal. Also, you can select to only be notified via the Entrepôt Mobile App where you will receive notifications and barcode to have access to your packages.
Once you receive notification that you have a package to pick up, you will have 48 hours to retrieve it.
Yes, you will receive a reminder notification every 24 hours.
If your package is left for more than 2 days, it will be returned to sender.
The friend or relative you entrust with your package will need your one-time access code to retrieve your package.
FAQ
Host Sites
Minimum available space of: 6 Feet Wide x 7 Feet High x 3 Feet Depth Available: 110v electrical outlet
Entrepôt offers competitive revenue generating options for the retailers. Additionally, the installation of an Entrepôt Package Terminal generates additional revenue driven by the incremental foot traffic to the retail store. Entrepôt also offers the possibility of co-branding on the terminal.
Entrepôt package terminals will reduce costs, streamline and facilitate the management and distribution of incoming packages.